FAQ
Frequently asked questions
Everything you might be wondering before you message us.
Why does every request end on WhatsApp?+
WhatsApp lets us stay in one conversation across shifts, share photos and documents, and reach you quickly — with a single number instead of many department contacts.
Is my information secure?+
We only collect what our team needs to help you. Your details travel directly from your device to WhatsApp — this website does not store your request.
Can I contact you outside WhatsApp?+
Right now, WhatsApp is our only support channel. Message us any time on +254 789 276 387.
How fast will I get a reply?+
Our agents work in shifts and typically respond within a few minutes. Complex cases may take longer to resolve.
Can I re-open a previous conversation?+
Yes — because everything happens on one WhatsApp number, your history stays with you. Just message us again and reference your booking.
What if I already have my booking reference?+
Great — add it in the form and we'll pull up your record before you even send the first message.